Shipping & Delivery
Did you know that shipping of online orders accounts for nearly 3% of global carbon emissions? That's why we have partnered with some of the leading high-impact companies like Running Tide and Remova who focus on Carbon removal, rather than just offsetting carbon with forest protection. So you can rest assured your deliveries are all carbon neutral too.
Orders are processed between 1-2 business days after receipt of payment. For example, if an order is placed after 9am, we will aim to process and dispatch your order the following day.
The following delivery options are available. The timings given are for Major Centers (see below for what constitutes a major center).
Delivery Option |
Price |
Delivery Time Estimate |
Additional Restrictions and Constraints |
Standard |
Basket<R600 - R60 |
Usually 2 – 3 Business days* |
None |
Free |
Basket>R600 - Free |
Usually 2 – 3 Business days* |
None |
Collection |
Free |
N/A |
Collection from our Cape Town warehouse only. We will notify you when your order is ready for collection, please do not attempt collection before this notification has been received |
*Delivery estimates based on Major Centers, for non-major centers please expect and addition 1 to 7 days for delivery
The following are considered major centers. This list may be subject to change without notice:
- Cape Town
- Johannesburg
- Pretoria
- Durban
- Bloemfontein
- Port Elizabeth
- East London
- Nelspruit
- George
- Kimberly
- Pietermaritzburg
- Polokwane
- Rustenburg
- Stellenbosch
Orders not yet dispatched from the Better Earth warehouse may be cancelled by phoning the Better Earth customer care line or through email to orders@betterearth.co.za. Cancelled orders will be refunded without additional cost. Cancellations done after the order has been dispatched will be subject to the Better Earth Returns Policy.
Our couriers do not currently offer delivery slots - please make sure that the address you supply, will have someone there to accept your parcel.
International deliveries can be arranged on special request. Unfortunately because of the varied nature of International delivery costs our advertised rates or free delivery thresholds are only Valid for deliveries within South Africa.